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Buy Online! - The best way to buy!
About Us
Nick Dobson Wines is a trading name of Nick Dobson Limited, registered in England number 4588744.
Our Contact details:
Nick Dobson Wines
38 Crail Close Wokingham Berkshire RG41 2PZ United Kingdom
Phone:0800 8493078
SKYPE: nickdobson9240
Fax: 0870 4602358
Email: sales@nickdobsonwines.co.uk
VAT Registration Number GB 798 3499 48
We do not operate a shop, and we do not offer collection facilities from this address.
Nick Dobson Wines is a founder member of the Association of Small Direct WineMerchants (ASDW) and also a member of the Wine and Spirit Trade Association (WSTA).
Making A Purchase
All customers must be aged 18 years or over. We supply throughout the UK. We may be able to supply overseas customers, but regulations regarding the import of alcohol vary from country to country, and we cannot guarantee to service all markets. In addition, the cost of carriage may be very high. Export enquiries are treated on a case-by-case basis.
By placing an order with us, you are making an offer to buy goods and/or services. A legally binding contract between us comes into force only when we have received your order (however received) and subsequently accepted it. For the avoidance of doubt, the automatically-generated confirmation mail you receive after placing an order is not, and should not be construed as, acceptance of an order. An order may only be accepted when we have received and had a chance to review it, and not all orders may be accepted. The law applicable to and governing the contract between us is UK law.
Minimum order quantity - there is no minimum order quantity. However carriage costs for very small orders may seem disproportionately high, and in this respect better value continues to be obtained by purchasing a whole case.
Pricing - the price list published on our website shows prices for bottles of size 75cl unless otherwise stated. Prices include duty and VAT at the current rate of 17.5% but exclude carriage. Prices normally apply as long as stocks remain, but are subject to change in line with currency movements, tax and duty changes, changes in supply and transportation costs or for any other reason. We will normally absorb minor fluctuations in costs, however if a price has changed between an order being placed and our processing it we will contact you.
Payment - should be with order. We currently accept payment by cheque (payable to Nick Dobson Wines), cash (local service only), VISA, Mastercard, and major Debit Cards. We will not charge your account until your goods are prepared for despatch except for certain offers (e.g.Beaujolais Nouveau) where a policy of charging with order placement ay apply - this will be advised in the offer detail.
Purchase procedure - Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please ensure that you select both a method of payment AND a method of delivery from the dropdown menus provided. The contract between us is made when we have received your order and susequently accepted it. If you prefer not to place your order via the internet, you can do so by telephone. Should you make an error whilst entering the order details, you will have the opportunity to correct the error prior to finalising your order, using the "back" buttons in the checkout screens. The point at which the order is actually placed is clearly identified in the checkout process. On placing your order you will receive an email confirming that we have received your order; this contains all the order details for you to check. Should you find that you have placed an order containing errors, please contact us by telephone as soon as possible, and we will do our best to amend your order. If your goods are despatched prior to your notifying us of any errors in your order, our returns policy applies.
Shipping And Handling
Delivery Charges
A charge is made for delivery of wine. Our current delivery tariff can be seen by selecting the appropriate link from within the shop pages. There are various options - a standard basic untimed service, plus various premium services for timed and out-of-hours delivery. Orders sent to multiple addresses will be treated as seperate orders for delivery charge purposes. We do not aim to profit from the delivery charges - these merely reflect the costs we bear in getting your wine to you. Please note all delivery charges are subject to VAT.
Delivery to non-mainland UK addresses is usually possible, but may not be on a next-working-day basis, and is now quite expensive - please call to enquire for a quotation.
For local customers in an around the immediate Wokingham area - free delivery will normally be available - please call to enquire.
Delivery to overseas addresses - we can service some but not all markets, please enquire. Delivery options exist for most EU destinations and these may be selected on the checkout pages of our website. Delivery to other destinations, where possible, is likely to be expensive - please contact us to enquire for a quotation for export terms.
For UK mainland deliveries, you can elect for standard delivery to be on a SIGNED FOR or UNSIGNED basis. All premium (eg timed options) services are on a SIGNED FOR basis only. For SIGNED FOR service, the carriers require a signature on delivery, and will not leave goods without this. For UNSIGNED service, the carrier will leave goods in a specified location without a signature. In this case, neither we nor the carriers will accept liability if goods are lost, damaged, or stolen subsequent to being left. If nobody is at home when an attempt to deliver is made, and you have elected for SIGNED FOR delivery, the driver will leave a card with a telephone number for you to call to arrange for a further delivery attempt. If you have not called to arrange for a new delivery attempt within 3 working days the goods will be normally be returned to us, and costs incurred in returning the goods to us, and any subsequent costs for redelivery of the wine after this time will be at an additional cost to you - we will charge you the actual cost price to us for these services, which may be more than the original delivery cost, which is subsidised. Please ensure accurate instructions are given, and do not request delivery on a SIGNED FOR basis to an address from which you know you may be absent when the wine is likely to be delivered; please consider asking a neighbour to accept delivery of the wine, or request delivery to your work address. We are able, on request, to delay despatch of goods to increase the chances of them arriving on a specified day. It is not normally possible to accept requests for amendments to the delivery address once the wine has been despatched.
You expressly authorise us to charge to your credit/debit card any costs involved with goods being returned in the event of your not being able to receive them and not making contact with the carrier. Likewise you expressly authorise us to charge to your credit/debit card any difference between the cost of the carriage option you select, and the correct carriage option, where you select the wrong carriage option, e.g. if you specify the wrong geographic region applicable to your order. Please note that the cost differences can be significant - eg the difference between UK mainland and offshore islands - and it is your responsibility to check this.
Delivery Schedule
Delivery other than for local service is by carrier. We endeavour to dispatch your wines within 48 hours (not including weekends/Bank Holidays) of receiving an order, however we normally do better than that, and if your order is placed by noon, with payment made by credit or debit card, in most cases your wine will arrive the next working day, although you should allow up to a week. In the case of payment by cheque, we reserve the right to await cheque clearance prior to despatch of goods. Deliveries by carrier are not made on Saturdays, Sundays, or Bank Holidays. Additionally there may be occasional office closures due to holidays etc, when the normal delivery schedule will not be possible. If this applies, your order may still be placed, and will be processed on our return, however you will be notified in your order confirmation email of any delay, and you will have the option to cancel.
Breakages/Damage - wine should be examined on delivery for both condition and completeness/correctness of order. Any problems should be noted on the delivery note, and we should be advised as soon as possible, and at the latest within 48 hours. If it is not possible to inspect the goods on delivery, the carrier's delivery note should be marked "unexamined".
Special Delivery Instructions - if you do not expect to be at home to receive your wine when it is delivered, you may leave special delivery instructions (e.g. "leave in shed", "leave behind side gate"). You should also leave a signed note addressed to the carrier authorising them to leave the goods without a signature. We will also mark such instructions on the box; however neither we nor the carriers will accept responsibility should for any reason the wines be lost, stolen, or damaged as a result of such instructions being followed. Please do not specify a specific delivery time or range of times with standard OY/OYN delivery options, as these are UNTIMED and the carrier is not obliged to follow such a request. Timed delivery options are available at additional cost.
Back Orders
Availability & Substitutions - we aim to stock all wines in our list, however all product is offered subject to availability. Some of the wines are made in very small quantities and it may not be possible to obtain replacement stocks quickly or even at all. In the event that a wine is not available in a bespoke selection you have made, we reserve the right to substitute a wine of equal or better quality of very similar style/origin where this affects no more than 3 bottles per case. We also reserve the right to substitute in any quantity a more recent vintage of any wine ordered, and in either of these situations if we do this we will absorb any increase in cost. Other than for these situations, we will not normally substitute without contacting you first to discuss alternatives and seek your approval. Alternatively you may wish to wait until stocks are available. You will always be contacted with the option to cancel your order if you would rather not wait. For mixed cases where we have pre-defined the composition, we reserve the right to make appropriate substitutions, although these will alway be similar wines from the same region, and of equal or greater quality/value.
Tax Charges
Prices shown on this website include all customs duties and charges and VAT at the current rate, but exclude carriage. In the event of the UK VAT or customs duty rates changing, prices are subject to change.
For overseas shipments within the EU we are obliged to charge you UK VAT unless you are a VAT-registered trader in your country and provide us with your EU VAT number.
For overseas shipments to non-EU countries we can normally supply product on a zero-rated VAT basis, i.e. without charging you VAT.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption and Secure Socket Layer (SSL) technology and the secure servers of our website host. They are only decrypted after they reach our computer, which itself is protected from the internet using firewall technology. They are not held in clear text on any web site.
Guarantee
Wine is a living, breathing thing and it is a well-documented fact that despite the best endeavours of the producers, a tiny proportion of wines may suffer from some defect (eg may become corked). We offer a guarantee of quality; if any wine we have supplied proves to be defective, we will replace it without question, or provide a refund, if you prefer. Should this occur, please contact us. However, as we are unable to control the environment in which the wine is stored after purchase, this guarantee will only apply for notifications received within a reasonable period of invoice date. This guarantee applies to defective wines only, and we are normally unable to refund or replace where a wine is simply not to your taste.
Tasting notes are published on our website for many of the wines we sell. People's taste and olfactory capability vary, and as such any description of a flavour or smell is subjective. The tasting notes we publish are entirely our own opinion, and should not be relied upon as definitive descriptions of how a wine tastes.
Label/Bottle images are also published for many of the wines in our range. Whilst we endeavour to use up to date accurate images, these are not always available, and in some cases the label image published may not be exactly the same as that actually attached to the bottle.
Reaching Us
If you need to reach us, please email us on sales@nickdobsonwines.co.uk, alternatively, you can call on 0800 8493078 (International +44 800 8493078) or on SKYPE at nickdobson9240 or fax us on 0870 4602358 or write to us at 38 Crail Close Wokingham Berkshire RG41 2PZ United Kingdom
Privacy Policy
For the purposes of compliance with data protection legislation, you are advised that we keep records of customer contact details in electronic form solely for the purpose of trading with or communicating with our customers. Nick Dobson Wines safeguards all customer information and will NEVER disclose it to any third parties without the express permission of the customer, save as required by law. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy
Cancellation/Returns - we do not supply goods on a sale or return basis unless this has been expressly agreed at the time of purchase. However we aim to comply with the Distance Selling Code of Practice for Wines and Spirits ("the code") published by the Wine and Spirits Trade Association (WSTA). This gives customers the right to cancel any Wine by Mail purchase, except for bespoke shipments, up to seven days after receipt of the goods, conditional on the goods remaining in good condition. Goods should be returned in the same condition in which they were supplied, and with bottles unopened, at the customer's expense. Monies will then be refunded in accordance with the code. This does not apply to export orders.
Where wines have been correctly supplied, unless faulty, and other than as provided for by legisalation and/or the code, we will not normally accept these for return/refund. We will consider accepting such returns only in exceptional circumstances. All such returns are subject to the following conditions:- (1) we must have agreed to accept the return (2) the wines must have been stored correctly, and be in good condition (3) return carriage is at the customer's risk and expense (4) we will not accept such returns more than 30 days after the original invoice date (5) there is a restocking charge of 25% of the original purchase price (minimum £25+VAT) PLUS any additional costs we incur as a result of the return, which will be deducted from any refund.
Remittance Terms
Mail order - payment with order. Local service - payment on delivery.
There is NO
Minimum Order quantity - but buying a whole case is more economical in terms of carriage charges.
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IT IS AN OFFENCE TO PURCHASE OR TO ATTEMPT TO PURCHASE ALCOHOL IF YOU ARE UNDER THE AGE OF 18.
(SECTION 149 LICENSING ACT 2003)
Consume alcohol in moderation. For more information about alcohol and health, visit
www.drinkaware.co.uk
