The following additional conditions apply also to pre-orders of Beaujolais Nouveau: In addition to our normal terms and conditions the following supplementary terms and conditions apply to pre-orders of Beaujolais Nouveau and Beaujolais Villages Nouveau 2013 placed before 15 October
Our current delivery tariff can be seen below. We offer a standard basic untimed service. Normally a signature is needed but you can specify an alternative (leave with neighbour etc) if you might not be in. Orders sent to multiple addresses will be treated as seperate orders for delivery charge purposes.
We do not aim to profit from the delivery charges - as a matter of fact delivery and packaging often cost us more than we charge - but we have to reflect the costs we bear in getting your wine to you. Please note all delivery charges are subject to VAT. If we can find a cheaper rate we will refund the difference!
|Service Type||1st case of up to 12 bottles||Additional bottles or Cases|
Delivered in secure packaging
Normally within 2 working days
|£15.00 for 12||£5.00 per subsequent case of 12, to a maximum of £35|
|2||Scottish Mainland |
Delivered in secure recyclable packaging
Normally within 3 working days
|£15.00||£5.00 per case or part thereof (no bottle rate) to a cap of £35.00|
|3||Scottish Highlands & Islands|
Delivered in secure packaging
Normally within 5 working days
|£19.00||£12.00 per case or part thereof (no bottle rate) to a cap of £79.00|
|4||Northern Ireland |
Normally within 10 working days
|£25.00||£16.00 per case or part thereof (no bottle rate)|
|5||Isle of Wight |
Normally within 3 working days
|£15.00||£10.00 per case or part thereof (no bottle rate)|
|6||Isle of Man & Scilly Isles |
Normally within 3 working days
|£19.00||£12.00 per case or part thereof (no bottle rate) |
|7||Personal Collection||FREE||By arrangement only.|
|Irish Republic||£32.00||£30.00 per case or part thereof (no bottle rate)|
|Mainland Europe||Be aware that some countries place restrictions on Alcohol shipping. Choose "invoice" at checkout and we will check and quote you the price. Typical cost £45 for the first case, 15-20 for further cases|
Our delivery charges may seem high but wine is a sensitive product and needs to be transported with care. We take the condition of your wine seriously and as such we use specialist, high quality, extremely safe packaging (it is fully recyclable too!). We select fast delivery options with specialist couriers to minimize the time once out of the warehouse's controlled environment. As a result of this, the courier will not wait more than 3 days or retry delivery more than once (see below) so please use an address where you will be present for your order to be delivered (or provide alternative instructions)
If you specify a neighbour or "leave behind ..." location for the goods, neither we nor the carriers will accept liability if goods are lost, damaged, or stolen subsequent to being left.
Delivery to non-mainland UK addresses other than those listed as delivery options is usually possible, but may not be on a next-working-day basis, and can be quite expensive - please call to enquire for a quotation. For remote locations we can use your selected courier.
Our wines are stored in a warehouse in the east London/Kent area and you may collect your wines here and avoid delivery charges if you wish, but this is only by arrangement and you should discuss with us when you wish to do this. The warehouse also requires time to process orders and prepare your wines for collection.
Delivery to overseas addresses - we can service some but not all markets, please enquire. Please contact us to enquire for a quotation for export terms.Notes:-
You expressly authorise us to charge to your credit/debit card any costs involved with goods being returned in the event of your not being able to receive them and not making contact with the carrier. Likewise you expressly authorise us to charge to your credit/debit card any difference between the cost of the carriage option you select, and the correct carriage option, where you select the wrong carriage option, e.g. if you specify the wrong geographic region applicable to your order. Please note that the cost differences can be significant - eg the difference between UK mainland and offshore islands - and it is your responsibility to check this.
Delivery by third party carrier, which may be a courier or our warehouse van.
We endeavour to ensure your wines are dispatched within 2 working days (typically 1), for next day delivery. Orders should always arrive within a week and we will contact you about any delays.
Please note we cannot provide an absolute guarantee of delivery on a specific date or at a specififc time - this is simply not possible where 3rd parties are involved to provide logistics and delivery services.
If you chose "Invoice me" as an option, the goods will be shipped only after payment has been made - we will try to contact you by email and telephone but if speed of delivery is important, contact us. In the case of payment by cheque, we await cheque clearance prior to despatch of goods.
Deliveries by carrier are not made on Saturdays, Sundays, or Bank Holidays. Additionally there may be occasional office closures due to holidays etc, when the normal delivery schedule will not be possible. If this applies and the order will not be shipped within our normal turnaround times, you will be notified of any delay, and you will have the option to cancel.
If nobody is at home when an attempt to deliver is made, the driver will leave a card with a telephone number for you to call to arrange for a further delivery attempt. If you have not called to arrange for a new delivery attempt within 3 working days the goods will be normally be returned to us, and costs incurred in returning the goods to us, and any subsequent costs for redelivery of the wine after this time will be at an additional cost to you - we will charge you the actual cost price to us for these services, which may be more than the original delivery cost, which is subsidised. Please ensure accurate instructions are given.
wine should be examined on delivery for both condition and completeness/correctness of order. Any problems should be noted on the delivery note, and we should be advised as soon as possible, and at the latest within 48 hours. If it is not possible to inspect the goods on delivery, the carrier's delivery note should be marked "unexamined".
If you do not expect to be at home to receive your wine when it is delivered, you may leave special delivery instructions (e.g. "leave in shed", "leave behind side gate"). You should also leave a signed note addressed to the carrier authorising them to leave the goods without a signature. We will pass such instructions to the carriers; however neither we nor the carriers will accept responsibility should for any reason the wines be lost, stolen, or damaged as a result of such instructions being followed. Please think of temperature when specifying a location as wine quality can be affected if left in heat or cold for too long. Our packaging provides some thermal insulation for a limited time but cannot protect against frost or direct sunshine
If you specify times or ranges of times we can pass those as instructions to the courier but please understand that these are untimed deliveries and the carrier is not obliged to follow such a request.
We aim to stock all wines in our list, however all product is offered subject to availability. Some of the wines are made in very small quantities and it may not be possible to obtain replacement stocks quickly or even at all. In the event that a wine is not available in a bespoke selection you have made, we reserve the right to substitute a wine of equal or better quality of very similar style/origin where this affects no more than 3 bottles per case. We also reserve the right to substitute in any quantity a more recent vintage of any wine ordered, and in either of these situations if we do this we will absorb any increase in cost.
Other than for these situations, we will not normally substitute without contacting you first to discuss alternatives and seek your approval. Alternatively you may wish to wait until stocks are available. You will always be contacted with the option to cancel your order if you would rather not wait. For mixed cases where we have pre-defined the composition, we reserve the right to make appropriate substitutions, although these will alway be similar wines from the same region, and of equal or greater quality/value.
Prices shown on this website include all customs duties and charges and VAT at the current rate, but exclude carriage. In the event of the UK VAT or customs duty rates changing, prices are subject to change.
For overseas shipments within the EU we are obliged to charge you UK VAT unless you are a VAT-registered trader in your country and provide us with your EU VAT number.
For overseas shipments to non-EU countries we can normally supply product on a zero-rated VAT basis, i.e. without charging you VAT.
Note that for overseas orders you are responsible for the payment of any taxes, duties, or other costs of any type including but not limited to customs agents charges levied on import to your country.
Wine is a living, breathing thing and it is a well-documented fact that despite the best endeavours of the producers, a tiny proportion of wines may suffer from some defect (eg may become corked).
We offer a guarantee of quality; if any wine we have supplied proves to be defective, we will replace it without question, or provide a refund, if you prefer. Should this occur, please contact us. However, as we are unable to control the environment in which the wine is stored after purchase, this guarantee will only apply for notifications received within a reasonable period from the invoice date. This guarantee applies to defective wines only, and we are normally unable to refund or replace where a wine is simply not to your taste.
But if you are disappointed, do contact us, we want you to be delighted with our wines and our service!
Tasting notes are published on our website for many of the wines we sell. People's taste and olfactory capabilities vary, and as such any description of a flavour or smell is subjective. The tasting notes we publish are entirely our own opinion, and should not be relied upon as definitive descriptions of how a wine tastes. Do tell us if you think they didn't match the wines as we will check
Label/Bottle images are also published for many of the wines in our range. Whilst we endeavour to use up to date accurate images, these are not always available, and in some cases the label image published may not be exactly the same as that actually attached to the bottle.
We do not supply goods on a sale or return basis unless this has been expressly agreed at the time of purchase. However we aim to comply with the Distance Selling Code of Practice for Wines and Spirits ("the code") published by the Wine and Spirits Trade Association (WSTA). This gives customers the right to cancel any Wine by Mail purchase, except for bespoke shipments, up to seven days after receipt of the goods, conditional on the goods remaining in good condition. Goods should be returned in the same condition in which they were supplied, and with bottles unopened, at the customer's expense. Monies will then be refunded in accordance with the code. This does not apply to export orders.
Where a sale or return agreement has been entered into, goods may be returned and monies will be refunded in accordance with the terms of that individual agreement (trade customers & wedding/event orders).
Where no such agreement was entered into, and where wines have been correctly supplied, unless faulty, and other than as provided for by legislation and/or the code, we will not normally accept these for return/refund. We will consider accepting such returns only in exceptional circumstances. All such returns are subject to the following conditions:- (1) we must have agreed to accept the return (2) the wines must have been stored correctly, and be in good condition (3) return carriage is at the customer's risk and expense (4) we will not accept such returns more than 30 days after the original invoice date (5) there is a restocking charge to cover costs we incur as a result of the return, which will be deducted from any refund.